FAQs | Life Skills Author

Frequently Asked Questions

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How does your service stand out?

Offering coaching services online provides a unique convenience for Clients who lead busy lives and require flexible options.

Thought & Behavior challenges are the heart of this coaching business services, and by specializing in Neurolinguistic Programming (NLP), where focus is targeted for optimum and immediate development, I supply techniques such as reframing, anchoring, mirroring, and creating rapport to help Clients significantly develop a language style that moves and adapts confidently and progressively no matter where they are in life or what they are doing.

What do you enjoy about the work you do?

As an established published writer and author, the writing of my books, blogs and other materials is a joyful and fulfilling experience because I feel that the content will reach thousands and help them on whatever journey or task that they need.

As an Education Specialist, NLP Coach & Life Skills-Life Change expert, the enjoyment is during the moment a Client witnesses changes in their language, thoughts, beliefs and more for where the language spoken or not spoken before is no longer holding them back nor any other obstacles that bring negativity and non-productivity to the Client’s life or the Client’s environments. In all my coaching genre’s and expertise’s, I enjoy being part of the process sharing my knowledge and experience to help train and offer guidance to others dealing with personal struggles, frustrations, uncertainties, pain, tears, and most of all, witnessing the “aha” moments. It is these successes of my Clients that make the services I provide enjoyable and satisfying because the work we (Coach and Client) do together positively shows for itself.

What is your typical process for working with a new customer?

All coaching services provided begin with a FREE initial consultation. The potential Client briefly discloses his or her important concern and determines if the Coach and Client relationship will be a good fit.

If the potential Client decides to move forward and become a paying Client, after the Free initial consultation and prior to the first session payment is secured with the company a Contractual Welcome Packet will be sent to the Client. The exception to this rule is if a different contract arrangement has been made between the Coach and Client and where both parties seal the arrangement through sgning a specific contract.

Following the delivery of the Contractual Welcome Packet the Client will answer some pre-session questions inside the package. This Contractual Welcome Packet allows the Coach to learn about the Client’s concern. After this, the Client forwards the finished signed documents back to the Coach in the same manner it was sent 48 hours prior to a Clients first coaching session to include an attached copy of the Client(s) official photo ID (i.e., Driver's License, Government/Military ID). Photo ID's are required from every person signed up for coaching session(s).

In any coaching service it is requested that the Client have no distractions or interruptions of any kind during the session(s) to allow for a more fluid open discussion, and the Client receives the outcome they want which equates to the Client’s successful immediate tangible success as NLP coaching services are short-term.

Recorded coaching sessions will take place for the benefit of the Coach and Client. so that the Coach can master discussions to better serve the Client for any upcoming sessions, and for later use regarding the Coach's plans for obtaining certification with the International Coaching Federation (ICF) as a submission of a certain number of hours of recorded sessions is part of their credentialing process.

All coaching sessions, including the Free initial consultation, are handled online using applications like Zoom as the live communication interface.

What education and/or training do you have that relates to your work?

Backed by a bachelor’s degree in business administration, a master’s degree in business/health care management, and a terminal degree as an education specialist/teacher leadership, I was able to garner extensive work experience as a medical and business professor, education specialist consultant, advisor, and mentor, offering guidance, motivation, and inspiration in various areas such as life-work-school balance, as well as health and wellness. My educational developments continued where I studied at a reputable institution under the direction of a certified coach instructor. Within the program, I had the opportunity to coach others to rigorous degrees and received positive feedback. Given the intense program feat, I successfully received coaching certifications in various genres which are available on the website. As time moved forward in my coaching experiences I completed and received certification in Neurolinguistic Programming (NLP) to further my abilities and expertise to help Clients.

HELPFUL TIDBIT: Information across the globe indicates as per state data there are no formal educational or professional background requirements for a Life coach, although most will be found to have some higher education status and or doctoral degrees.

How did you get started doing this type of work?

It was indeed a spiritual calling, even though I was already performing many of the details of a Life Coach in my own life and professional work experiences. I have always been the type of person who liked helping others (a people helper), especially when I witnessed self-doubt or low-esteem issues in people trying to overcome this limiting thinking as an example. Despite some naysayers and others who couldn’t understand why I wanted to be a life coach much less make it a business, I had a conversation with the Lord about my concerns and praying on this venture I realized life coaching was my destiny and therefore I intentionally pursued it and never looked back because my drive in this venture is helping others push past barriers, succeed and be satisfied no matter where they are in life.

Do you accept insurance and provide reimbursement for services?

Clients are not covered by any insurance under any of Brenda Rockward Coaching LLC services and must pay out-of-pocket for all coaching services rendered.

NOTE: 10% off online booking for all Clients including Active Duty, Reservists, and Retired Military! If arranged under a Group Coaching requested service through a business, educational institution or organization and the group is all military attendees, the discount is toward the total cost due for the military group. Must contact the Coach to arrange this.

Coaching Expectations

No Session can be assigned to another person, group or other entity.

There is a lot of territory to cover in the designated times for each coaching genre, and the Client is responsible for phoning in or log in to the Coaching session precisely at his or her scheduled time.

It requested that the Client have no distractions or interruptions of any kind during the session(s) to allow for a more fluid open discussion, and the Client receives the outcome they want which equates to the Client’s tangible success.

Recorded coaching sessions will take place for the benefit of the Coach and Client. so that the Coach can master discussions to better serve the Client for any upcoming sessions, and for later use regarding the Coach's plans for obtaining certification with the International Coaching Federation (ICF) as a submission of a certain number of hours of recorded sessions is part of their credentialing process.

Group Coaching Service Overview

Group coaching does not include personal coaching. One-on-One coaching is not included as part of any Group Coaching session(s).

Group Coaching requests involve designing a Contractual Welcome Packet specifically for the Group’s need based on the request from the Group’s Organizer such as the content to cover and the capacity of attendees. Group Coaching is limited to no more than Groups of 4 up to 8 attendees.

This cost generated for Group Coaching services is per hour per day arrangement and will be based on the capacity of attendees and the time the Coach is needed plus any additional materials required or requested.

The coach has control over all Group scheduling. Clients are not entitled to cancel or reschedule any coaching session(s) without contacting the Coach as per company policy. The Coach has the right to change the schedule when the Coach finds it is necessary or needs to do so.

For more information and to discuss cost contact Coach Brenda, CNLP-Life Skills Author.

WHAT CUSTOMERS WANT TO KNOW BEFORE HIRING A COACH

What advice would you give a customer looking to hire a provider in your area of work?

Look for clarity and flexibility in the coach. The coach should be self-aware and should maintain objectivity while providing support and an opening display for opportunity (as applicable). The relationship between coach and client needs to feel comfortable and nonjudgmental.

QUESTIONS CUSTOMERS SHOULD CUSTOMIZE BEFORE SPEAKING WITH A COACH

Does the coach offer a FREE initial consultation?
What certifications do you hold and from where?
How long have you been practicing under your title?
What coaching experiences does he or she have? What are your areas of specialization?
What types of techniques are most relevant to your coaching?
Are there any references willing to discuss their coaching relationship with the coach?
What type of coaching is offered and is it beneficial for me? Is it what I am looking for?
Would you share a brief example of what a typical coaching session would look like?
Are we (client and coach) a good fit? (This is usually established after an initial
consultation.) – Ex: What approach would the coach use to help you achieve your desired outcome.
How do you tailor your NLP and or Life coaching style for each client’s need?
How do you manage a situation for clients that require professional support that is outside your coaching expertise?
What is your business ethics working with clients using any coaching techniques?
What is your preferred coaching structure and session format?
How do you incorporate active listening and questions in a session?
How do you validate that a client’s goals are aligned with their values and motivations?
What are your views regarding client accountability?
How do you assess your clients’ needs and identify areas for improvement?
What are your boundaries for client confidentiality?
Why is this coaching business different from other coaching businesses?
Can the coach help me to reach my goal, etc.? (Remember, there may be
circumstances that keep this from happening that neither the coach nor the client has any control over. However, some conquests take time, and patience is a virtue.

WHAT CUSTOMERS SHOULD CONSIDER REGARDING COMMITMENT LEVEL

Am I comfortable with online interaction?
Am I comfortable discussing personal information with the coach?
Am I comfortable with having the session(s) recorded?
Do I understand the coach-client contract and payment schedules?
Do I understand the company policies?
Am I willing to fulfill my commitments once I start the process?
Am I willing to be held accountable?