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Shipping Policy
How does free shipping work?
*** Coach Brenda (a.k.a. LifeSkillsAuthor, Brenda Rockward), President of Brenda Rockward Coaching LLC, known as (Seller) does not offer free shipping currently.
Do you ship internationally?
*** Sorry, the seller does not currently ship international orders.
How long does it take to ship my order?
Orders placed from the Seller are usually shipped within 1-2 business days unless there is a delay in shipment. Customers will be notified if there is a delay.
What shipping methods can I choose from and how long will they take?
All orders require 24-48 hours’ processing time. All shipping times are estimates only.
Transit times vary by carrier, excluding weekends and holidays, and may vary with package origin and destination.
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USPS Ground (Standard Shipping Method): 3-14 business days
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USPS Priority Mail: 1-3 business days
*** The seller does not offer overnight or other FedEx Express services currently.
Can I ship to a PO Box?
No. You will be notified that the seller cannot accept your order if you try to ship PO Box.
Do you ship to APO/FPO?
​No. You will be notified that the seller cannot accept your order if you try to ship PO Box.
How much is shipping for (Seller) Marketplace orders and how are charges calculated?
Shipping charges are standard rates in reference to Ground and Priority shipping to include tax fees.
Will all my books come together in one package?
Most orders are shipped together unless the order is a large order; therefore, the books ordered may arrive in different boxes and at separate times.
You will receive email confirmation for each shipment (applicable). The email also lists the items that have already shipped and those still to be shipped. We do not charge extra for these split shipments.
What if my shipping address is different from my billing address?
​If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.
Will I get an email confirmation?
After you place an order with the Seller, we email you with pertinent information about your order's status. For instance, soon after you place an order, we send an email confirming we have received it. We send a second confirmation email when your order has shipped. We send more than one shipment confirmation email if we fulfill the order in multiple shipments. We might also send other emails about your order's status, if necessary. Please save these emails for your records.
Who can I contact for more information?
Please contact the Seller via email at coachbrenda@lifeskillsauthor.com. Please refer to your order number in all communications.