Refund Policy

Effective as of November 4, 2025, until further notice

Items bought from Brenda Rockward Coaching LLC (Seller) website store at www.lifeskillsauthor.com:

Please review the following choices carefully. Refunds and returns can only be processed when eligible items are returned using the appropriate method. If your return is shipped after the time limit indicated below, we regret that we cannot issue a refund or send the merchandise back to you.

REFUND and RETURN TYPES

Incorrect Book/Not as Described/Damaged

The customer is eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error of the seller’s part. If you receive an incorrect book or a book arrives damaged, you will be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the seller within 14 days of the estimated delivery date and in the same condition you received it in, no exceptions. 14 days request is not inclusive to weekends.

For books returned as “Not as described,” return shipping amounts are refunded at the seller’s discretion. If the seller disagrees, only the book price and original shipping will be refunded to the customer. We will not refund shipping amounts on behalf of the seller in the event of a dispute.

Book Did Not Arrive

Customers are eligible for a full refund of the purchase price, including shipping costs, if your book has not arrived as of the Estimated Delivery Date, up to 14 days past. If the seller provides tracking information indicating the book has arrived, the refund request is void. A refund request for the reason “Book Did Not Arrive” will automatically be completed 7 days after the refund request is initiated through your buyer account.

In cases where the book is returned to the seller for any of the following reasons, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar.

Buyer Does Not Want Item

The seller is happy to accept returns if the customer changes their mind about a book. We recommend contacting the seller directly before initiating these returns, as otherwise the return may be cancelled.

Partial Refunds

If you are dissatisfied with your purchase for any reason but still wish to keep the book, you can negotiate a partial refund with the seller for an amount that is agreeable to both parties. Partial refunds can be issued on the book price, the shipping amount, or both. Please note that while you may request a partial refund, the seller is not obligated to provide one and, depending on your reason for the request, the seller may prefer that you return the book for a full refund instead.

Return shipping is calculated as equal to original shipping cost and when refundable, is added to the refund upon return receipt of the book by the seller. Return shipping labels are not provided.

Your refund will be processed to your original payment method of purchase once the seller receives the book back. Please remember, for example, it can take from 1-14 days for your bank or credit card company to process and post the refund. We recommend that you use a trackable method of shipment; if the book does not arrive and tracking is not provided, the refund will be cancelled.

Once a return or refund request has been cancelled, you cannot submit another return or refund request.

Items That Cannot Be Returned/Refunded

Used books and shipping fees are not returnable.
Bulk orders of fifty or more book copies are non-returnable.
Autographed books cannot be returned for a refund.

Mail returns to:

BRENDA ROCKWARD

BRENDA ROCKWARD COACHING LLC

5900 BALCONES DRIVE STE 8777

AUSTIN, TX 78731

Return Order

ORDER (insert your order number)

Have Questions?

By using phone, chat or email, you automatically agree to the terms of our Privacy Policy.